FAQs

"Frequently Asked Questions"

Here you will find answers to some of the most common questions that I get asked. Please read through this FAQ and each creature's listing in their entirety, before contacting me or adopting a creature.

Q: How do I buy your work? Your shop is always sold out! / Can I reserve, hold, or pre-order a creature?
A:
If my shop is "sold out" it means all of my creatures have been adopted, and I am in the process of creating more. I leave sold out creatures on display as "Adopted" so that you may read reviews & product descriptions, see my work, and get a general idea of the type of creature you are looking to adopt.

I only sell here on my website and in person at shows/cons/festivals. My online shop tends to sell out pretty quickly, usually within minutes, so I do not accept reserves, holds, or pre-orders - it's just not fair. All creatures are adopted out on a first come, first serve basis.


Q: When is the next shop update?
A:
I try to update the shop once a month, but this can sometimes be a bit sporadic. Especially around holidays and/or before events, when I’m trying to build up stock. I always make shop restock announcements, with full details, here on my website (check the Home page at the top), via MishMail (sign up here) ahead of time, and then through social media the day before/day of. Restocks are ALWAYS eastern standard time (EST).

I am most active on Instagram, so follow me, and turn on post notifications so you don’t miss any important posts leading up to the next restock.


Q: What is MishMail?
A:
MishMail is my emailed newsletter that is sent a few days before a shop restock. It includes the date & time of the upcoming restock, photos & prices of everything that will be available, and occasionally touches on important changes, events, & future giveaways.

Join and learn more about MishMail by clicking here.

Don’t forget to add my email mishesofficial @ gmail.com (without spaces) to your contacts/address book to prevent MishMail from going to your spam/junk folder!


Q: Do you have any creatures available that aren’t listed on your site?
A:
If you’ve seen it in my social media feeds, but it’s not listed in my shop, it’s one of four things: already adopted, unfinished, will be featured in an upcoming restock, or being saved as stock for an upcoming event. I am only capable of making small batches each month. I do not do pre-sales, holds, or secret hand outs. Any extra work I manage to squeeze in is dedicated to behind the scenes business duties, and my family.


Q:How much are they?
A:
Prices in upcoming restocks & events may vary, and are subject to change at any time, but for the most part typically start at or around:
☾ Mishes - $50+
☾ Sprockets - $40
☾ Spores - $35
All prices shown are USD and do not include shipping! Shipping rates are calculated for you based on combined shipping weight & location.


Q: Adoption Tips!
A:
Beware that my creatures tend to get adopted quickly! Sometimes within minutes! Once creatures are listed, how and when they are adopted is completely out of my control. I am not responsible for you missing an adoption for any reason. Please check and double check your info & settings and try again next time! Good luck!
☾ Set an alarm, turn on post notifications, & turn on story countdown alerts. Also, check the time zone & monetary conversion difference! Shop restocks are always announced multiple times, across all of my social media accounts, including a fully detailed newsletter. Sign up for MishMail here!
☾ I will always make an announcement (check my instagram) if I run into any issues during the restock or need to push back the date/time!
☾ Take some time to read over my social media highlights/profiles, and this website, paying special attention to the THIS page! Everything you need to know, from shipping times & cost, to info on pre-orders & returns, can be found here. The faqs is one of the few pages I actively update on a regular basis!
☾ Give yourself enough time before the restock to charge your device, login to your account, and make sure your payment & shipping information is correct & saved! Don't have a member's account? Register here! Please note that the option to save payment info will not be given or saved until AFTER you make your first purchase. An easy work around for this is to purchase my coloring page ahead of time, and follow the instructions listed.
☾ A few minutes before launch time, login to your account, make your way to the shop, then start refreshing! With the exception of technical difficulties, restocks go live within a few minutes of the launch time!
☾ I post videos in my stories on social media, of every available creature beforehand to help you decide! I do not currently limit the number of creatures you can adopt, but I do ask that you purchase one at a time to give everyone a chance, and to maximize your success. I will of course combine shipping & reimburse the difference.
☾ Using a computer and a saved credit card is the fastest way to checkout. Apple pay is rumored to be the FASTEST. Make sure your internet connection is strong!
☾ An item is not yours until you have fully completed the purchasing process AND the payment has been accepted. (You will receive an order confirmation email). Items are NOT reserved simply because they are placed in your cart.

Q: Do you take commission/custom orders? How about wholesale orders?
A: I am sorry, but I am no longer accepting custom orders and have no plans to accept wholesale orders. I appreciate your interest, but I do not have the time to create customs, nor the resources to produce on a wholesale level, AND keep my own shop running on a regular schedule.


Q: Shipping - When, how, and how much?
A:
I usually ship on Wednesdays. Adopted creatures typically ship out within 1-7 business days of adoption, to the address provided at checkout. PLEASE MAKE SURE YOUR SHIPPING INFORMATION IS CORRECT AND BE AWARE THAT IT IS SOMETIMES DIFFICULT TO SHIP TO P.O. BOXES - HAVE AN ALTERNATE ON HAND.

I ship worldwide, at cost, via USPS priority, which always includes tracking & insurance. Shipping ranges from $7 to over $50, and typically arrives within 1-3 weeks, depending on the number of creatures adopted and location of buyer. International buyers, please also note that you are responsible for any additional customs fees that your country requires to complete delivery - customs fees & subsequent delivery delays vary depending on location. I know it is ridiculously expensive and I am sorry for that. I have added a USPS First Class International shipping option for international buyers only, which is half the cost of priority. It still has tracking but does not include insurance, and takes longer to be delivered. I do everything in my power to keep shipping costs as low as possible, while ensuring your creature(s) arrives safely.

If your package is running late (and it's not holiday season), please call your local post office and have your name & tracking number on hand!

Please understand that I am not liable or responsible for your package, in any way, once it leaves my hands, and I have absolutely ZERO control over delivery times, postage rates, & customs fees, aside from eating the costs myself, and that’s just not in the cards at this time.


Q: Returns/Exchanges & Refunds
A:
Due to the handmade nature of my creatures, I do not currently accept refunds, returns, or exchanges. Please review all information provided to you, and adopt seriously!

Creatures are crafted and packaged with the utmost care in regards to durability & protection. However, accidents do happen. If your creature arrives damaged, there are two options:
☾ Message me with photos of the damage within 7 days of delivery, and once approved, ship the broken creature back to me in its original packaging. Once I receive the broken creature, I will issue a refund minus shipping fees.
☾ Fixing the damage yourself is usually quite simple. (I am not responsible for any further damage caused by your repairs). I am happy to assist you through your repair via email.

Shipping fees are non-refundable and I do not issue refunds, nor am responsible for lost or stolen packages. If a package is returned to me unopened, with no explanation, I will refund your purchase and re-list the item(s) during the next shop update.


Q: I have contacted you (email/DM/comment/etc) and haven’t heard anything back!
A:
I am a one woman show, which means I do all the art, answer all the emails, interact on all the social media platforms, process all the listings & shipments, etc. I am also a wife and mother of 3, so things are bound to fall through the cracks occasionally. It is not my intention to overlook or ignore messages (with the exception of messages containing questions that are easily answered by reading through this page). If it has been more than 7 business days and you still haven’t heard from me, please send your message again!

Also please keep in mind that I receive hundreds of notifications & DMs from my social media accounts DAILY! While I try my best to keep up, their messaging platforms aren't the most reliable way to get in touch with me, especially about important issues! If it’s important and/or has to do with an order of yours, EMAIL ME.


Q: There wasn’t a receipt, care instructions, or a business card in my package.
A:
In an effort to reduce costs & waste, and to lower my impact on the environment, I have done away with any unnecessary products. This includes: receipts, business cards, care sheets, double boxing, etc. (Please note, there will be a transition phase where you may receive some of the things listed while I use up stock & collect new packaging materials). A lot of my packaging is reused, so please do your part by reusing/recycling it!

If you require a physical receipt, it is up to you to login to your email and/or member account and print it out. Other important information can always be found throughout my website.


Q: How do I care for my creatures? Are your creatures just for indoor display, or can they be used outside in my garden?
A:
While most of my creatures are meant to be desk or shelf buddies, many will be perfectly ok nestled by a plant in a pot or in your fairy garden. Just remember to move them before doing any heavy gardening, watering, fertilizing, or pest control.

Please also keep in mind the general nature of your creature. While the clay & general structure itself is durable, some creatures, particularly those with lots of delicate and/or protruding details (scales, wings/fins, flowers/mushrooms, shimmer, antennae, glaze, etc), are more prone to damage when not properly protected from the elements.

Please see my fully detailed Creature Care page for more.


Q: How do I read and/or leave a review?
A:
I recently added a link to the menu titled "Feedback” where you can quickly & easily find all creatures with reviews in one place.

If you have any issues with your creature, adoption, and/or order, please contact me directly before leaving a review.

To write your own review;

☾ Navigate to the Adopted page & look for your creature’s listing. Alternatively you can find your creature by typing their # (found on their bottom & on their ID card) into the site’s search feature.
☾ Once on your creature’s page, scroll to the bottom, past the description, to where it says “Customer Reviews”, and click “write a review”.
☾ Fill in the form & click “submit review”.
☾ You’re all done! Thank you so much for taking the time to leave a review. It means the world to me! Not only do your reviews help other customers, they also let me know how I’m doing!


Please be sure to tag me in/email me photos of your new adoptions when they arrive home! I’d love to see them and share them on my social media pages!


Q: You call them “art toys”, but are they really toys? Can my child play with them?
A:
As cute and playful as my creatures may be, they are not toys, but one of a kind, collectible art sculptures intended for adult collectors. They are not suitable for child’s play. Please gift responsibly for the safety of your loved ones.


Q: Do you have a YouTube channel or do you plan on recording videos? / Can you teach me or give me tips?
A:
I occasionally post short videos in my stories and feeds on social media of behind the scenes work, and finished pieces, but long/tutorial videos and the like aren’t really my cup of tea, so don’t count on it.

I have zero desire (or time) to teach. Please do not take that the wrong way, it doesn’t stem from any selfish or elitist need to “protect my secrets of the trade” (I will talk freely about those at any given time), but rather from my own introverted nature, coupled with insecurities & fears of rejection. Plus having young children - trust me, you don’t want to hear that.

I am still constantly researching & learning new things myself. I still struggle & fail in many aspects of my craft and business. Plus, art is such a personal adventure and an extension of the artist, which, simply put, is not something I feel qualified to teach. The best advice I can give - Just. Keep. Going! By all means take a step back when you need to, don’t burn yourself out, but don’t stop. Don’t give up.

For those seeking to learn: I suggest you take classes, look up tutorials on techniques (there is never just one way), watch videos, read books, written instructions, & reviews of tools/materials/etc, follow & support artists you admire (even from different mediums!), play, learn, practice, grow, never stop evolving, and most of all don’t rip off other peoples hard work. Be you. DO YOU!


Q: What brand of clay & tools do you use? / Where do you get your supplies?
A:
All of my creatures are currently made from sculpey’s premo line of polymer clay (not vegan - sorry) from polymerclaysuperstore.com. I do not use paint, but I occasionally use chalk pastels, powdered mica pigments (shimmer), & uv resin for details.

I use a variety of tools, some purchased in kits on amazon.com, others hand made from household items. Crystals and stone cabochons that I use for eyes come from many places/sellers including my local stone shops and my personal collection from rockhounding adventures (read: I dug them from the earth with my own hands).

 

Q: Can I share your work on my page? May I draw/tattoo, or otherwise recreate your creatures?
A: I truly appreciate when others enjoy my work enough to share it & get it tattooed on them, and I am beyond humbled to be such an inspiration to you, but I cannot give you permission to copy my work, even with credit. Not only does it hurt me & my business, but you are doing yourself a huge disservice as well. I would much rather see you create something similar in your own style! By all means, give me credit for the inspiration, tag me, & send me photos, but please put in the work to make it your own!
Some definitions to keep in mind;
Inspiration
1. the process of being mentally stimulated to do or feel something, especially to do something creative.
Credit
1. publicly acknowledge someone as a participant in the production of (something published or broadcast).
Plagiarism
1. the practice of taking someone else's work or ideas and passing them off as one's own.
2. See also; copy, stealing.
Copy
1. a thing made to be similar or identical to another; reproduce.
2. imitate the style or behavior of.
Stealing
1. take (another person's physical or intellectual property) without permission or legal right.
If you notice anyone copying my work, or anyone else’s work, for any reason, but especially uncredited/without permission, SAY SOMETHING! Be civil, but call them out, tag/contact the original artist, screen grab their posts/photos, & report the posts/profile! Let them know it’s not ok!


Q: ©Copyright
A: 
All works of art on this website are copyrighted, including but not limited to: sculptures, photographs, coloring pages, stickers, pins, graphics, writings, and are the sole intellectual property of Jes Hunter of Mishes, unless otherwise credited. I reserve the right to recreate, photograph, and otherwise use any of my works of art & related material (ex; graphics, written information, drawings, etc) at my discretion, for any reason.

Purchasing art from me does NOT transfer any copyright or reproduction rights to you. All rights remain with the me, the artist. You may not mold, cast, scan, print, or otherwise reproduce my pieces in any way. Please do not use my photos without permission.


Q: How do I find you on social media?
A:
I currently ONLY use Instagram, Facebook, & Pinterest for Mishes Official. (I also have an inactive etsy account). If you see any account or website, other than these, posting or selling my creatures (or reproductions), please send links/screen grabs to me at mishesofficial@gmail.com and report it!


If you still have questions after reading through this FAQ, please send me an email at mishesofficial@gmail.com.