This page contains information for some of my most frequently asked questions and double as my shop policies. Please read through them, AND each item listing, in their entirety prior to contacting me or purchasing from me. By purchasing from my shop, you agree to the following terms.
How are you handling business since Covid?
I am taking extra steps when creating, packaging, & shipping your items to limit exposure risk to myself & the community by continued use of masking, staying up to date on vaccinations, & increased hand washing.
Due to spikes in production costs, staff & material shortages, guideline restrictions, precautions, and closures affecting not only myself, but the companies I work with, customers should expect additional delays in regards to production, response, & shipping times listed below. This is beyond any of our control and we thank you for your patience & understanding.
What is a Mish/art doll? And where do I find/buy them?
Mishes are original creations of mine that I have brought to “life” in the form of sculptures and illustrations. They include a rich folklore, and combine many of my favorite things. You can learn more about me, Mishes, & the folklore behind them throughout my website.
Art dolls are essentially handmade art that is in the form of dolls. They are not toys. I have written an entire article that goes into greater detail that you can read here.
My work is currently ONLY available for sale on THIS website; www.mishesofficial.com.
Your shop is empty. / When is the next shop update?
Sculpts sell out pretty quickly, so if the shop is empty, that means everything from the last release has been purchased, and I am in the process of creating more. New releases are roughly every 6-8 weeks, typically on a Saturday, but this can sometimes be a bit sporadic.
Restocks are announced here (check the announcement at the top of the page), on my blog, via emailed newsletter called MishMail (sign up here), & multiple times across all of my social media accounts on the days leading up to a restock. You can also find Mishes on Instagram, Artfol, Facebook, & Pinterest.
Do you take custom orders or reserve items? / When will you be making more of a particular item?
Simply put, no. I am only ONE person capable of hand-making a small batch of pieces for each release. Therefore, I do NOT accept reserves, holds, customs, or secret hand outs of any kind - it's just not fair.
While it's likely that a particular design or idea may come back around, what I want to make varies over time. I also periodically retire designs, as well as reserve certain themes for specific times of the year, which both prevents my work from becoming repetitive, and helps keep my pieces truly one of a kind.
How much do your pieces cost? How do you price your art?
As a full time, handmade artist, pricing each piece includes, but is not limited to: my current skill set, materials used, time spent, attention to detail, and business overheads.
All prices shown are USD and do NOT include shipping! Prices in upcoming releases will vary, and are subject to change at any time. For exact item prices, please check listing details. Shipping rates are automatically calculated for you based on combined shipping weight & location.
I need to update my Sticker Guild subscription?
You can manage your membership, i.e. change subscription status, update your mailing address, and/or update your billing info, at any time by logging in to your account, clicking "My Subscriptions", and then clicking "Manage Subscription" next to the subscription you are trying to modify.
Please note that you MUST have an ACTIVATED account to access these settings, and you MUST update billing/shipping information on both the main account page AND in the subscription page for things to take effect. Don't have a FREE member's account? Register here!
Parameters, prices, & items included in subscriptions are subject to change at any time. For current information see MishMonthly’s Sticker Guild page.
If your order includes both pre-order & regular items, please note that your order will not be shipped until the pre-order goes out. (This could be weeks to months depending on the pre-order details). To ensure your other items arrive sooner, please purchase them separately.
Pre-order items almost always depict "mock up" or "sample" photos. This is normal and is there to give you a general idea of what you will be ordering. You understand that a pre-order is an item that has NOT been made yet. Final products may vary slightly in color/design.
Specific details for pre-orders, including info on how long pre-orders will be available to purchase, when the estimated shipping date is, etc is included on the pre-order listing page. This info can and will vary from pre-order to pre-order. Please read the listing information carefully.
What are Printful or “print on demand” products?
For some of my larger branded merch I use a print on demand company called Printful. I provide my original artwork & designs for select products, and Printful receives, makes, & ships your purchase directly to you.
Please be aware that orders fulfilled by Printful will not be made until an order has been placed, and can take 7-10 business days to be processed before the item is shipped to you. All print on demand products are clearly noted in the item’s description and will ship separately from other orders/products.
If you have any issues with your print on demand product/order you will need to contact Printful directly to resolve it. I cannot do this for you. I do not handle print on demand orders or items in any way and thus have no control over how they are managed.
I signed up for MishMail but haven't received any emails?
Newsletter emails are automatically sent out in batches to help avoid spam filters & improve delivery rates. So, it may take some time for them to reach every subscriber. Please note that if you sign up for MishMail AFTER I have sent the current newsletter, you will not receive MishMail until the NEXT one goes out.
There are a few things you can do to make sure MishMail is delivered to your inbox:
- Confirm that you have in fact subscribed. Typos happen, so make sure your email is correct and that you have clicked confirm in the "subscription confirmation" email that was sent at signed up.
- Add email@example.com to your address book so your email provider recognizes Mishes.
- Refresh your inbox manually and/or give your email provider up to 24 hours. Some servers take longer to process incoming emails (yahoo, aol, & hotmail are particularly cranky).
- Give your spam/junk folder a good once over - if you find MishMail there, make sure you move it to the inbox.
- Check your spam filters, firewalls, and make sure firstname.lastname@example.org isn't blocked. More information about whitelisting an email address can be foundhere.
- Unsubscribing and then resubscribing can sometimes fix the issue. Make sure to follow the steps in the subscription confirmation email.
Tips for purchasing during fast sell outs?
Everything in my shop is first come, first serve. Once listings are live, how and when they are purchased is completely out of my control. I am not responsible for you missing a restock for any reason. However, here are some tips to get you started:
- Sculpts go FAST, so make any merch purchases before or after the restock. (Don’t worry, I am happy to combine shipping! - see more info below)
- Set an alarm, turn on post notifications & alerts, and check the time zone differences (I run on Eastern Standard Time)! With the exception of emergencies & technical difficulties, restocks go live AT launch time.
- I have a strict one (1) sculpt per customer policy! More information can be found below.
- It can take up to 60 seconds for everything to load on the page. I will always make an announcement (check my instagram stories) if I run into any issues during the restock or need to push back the date/time!
- Read through ALL of the FAQs (this page) & restock posts on social media! Everything you need to know, from shipping times & cost, video previews, to info on pre-orders,& returns, can be found in one or both locations.
- Make sure your internet connection is strong, and give yourself enough time before the restock to charge your device,login to your account, and make sure your email & default shipping information is up to date and saved correctly! Don't have a FREE member's account?Register here!
- For security reasons, my shop will not save payment information until AFTER a purchase has been made. You can quickly bypass this by purchasing merch from theshopbefore the restock. Alternatively you can use an accelerated payment method such as Apple Pay (which is rumored to be the fastest!) or PayPal, just make sure all of your info is plugged in and correct ahead of time!
- Remember that items are not yours simply because they are in your cart. You must FULLY complete the purchasing process. (You will receive an order confirmation email).
*Please do not message me about not getting the piece you wanted. I know missing out sucks, and I’m sorry about that, but harassing me won’t change anything. Part of the fun is trying to grab what you want as fast as possible. Check and double check your info & settings, follow the above tips, and try again next time!*
One (1) sculpt per customer policy.
Due to the high volume of traffic & how quickly pieces sell out, I have implemented a ONE (1) sculpt per customer policy during the first 24 hours of a release. This is simply the easiest and most efficient way to give more people a chance to get something. After 24 hours, if there are additional sculpts still available, then you may purchase as many as you’d like.
This rule does not apply to subscription services, preorders, or merch (stickers, pins, prints, apparel, etc) and resets after every release. I will cancel & refund orders violating this policy. Repeat offenders will be permanently banned from purchasing from me.
Shipping - When, how, and how much?
With the exception of pre-orders & print on demand products, items typically ship out within 7 business days of purchase, to the address provided at checkout. PLEASE MAKE SURE YOUR SHIPPING INFORMATION IS CORRECT AT CHECKOUT. If you need me to update an accidental incorrect address you MUST email me immediately after purchasing with your order number & details. I cannot change an address on a package that has already been shipped.
I ship everything with tracking, at cost, via USPS First Class**, to just about anywhere in the world*. Shipping is calculated at checkout based on the combined weight of everything purchased & location of buyer. It typically ranges from $5-10+ domestic / $15-65+ international, and typically arrives within 1-3 weeks, but can be upwards of 8 weeks for international buyers.
International buyers please be aware that YOU are responsible for any additional customs fees/tariffs/taxes that your country requires to complete delivery. These fees & subsequent delivery delays vary depending on location. I absolutely will NOT falsify information on federal documents just so you can avoid paying customs fees. It is illegal, and I refuse to put myself, my business, and my customers at risk.
*I do NOT ship to the UK due to customs/VAT changes & charges brought on by Brexit. I am also unable to ship to locations included in current shipping suspensions. Please check the USPS.com website for an up to date list of these countries and full details to see if this applies to you. I am sorry about the inconvenience, this is completely out of my hands.
**Please note that insurance is not offered at this time as it is more often than not, a time consuming, and ineffective process to get approved. Trust me, it is not worth the headache for either of us.
I placed multiple orders, will you combine shipping?
I automatically combine shipping when you make multiple purchases to the same name and address within a short period of time. Please keep in mind that while this usually results in shipping overage refunds, sometimes it doesn’t. If you would rather I ship your purchases individually, PLEASE leave a note in one of your orders at checkout or email me with ALL of your order numbers as soon as possible! I cannot make changes to orders that have already shipped.
Recently, some customers have chosen to forgo shipping refunds and instead ask that I put that extra money towards the pool of funds that I donate after every restock. (I truly appreciate this! And so do the organizations, charities, & mutual aid foundations that I donate to!) If you'd like me to do this, simply add a note in one of your orders or email me.
Where's my package?
You can track your package at USPS.com using the tracking number provided in your shipping notification email. (Please note that tracking is not available for items marked “free shipping”). Tracking may not show for international buyers once your package has left the United States.
It is VITAL that you make sure your email address is correct AND working! I cannot send you order confirmations, shipping & refund notifications, tracking numbers, or contact you in the event of a problem.
If your package is running late (and it's not holiday season), please call your local post office and have your name & tracking number on hand! It is your responsibility to make sure your packages are being delivered to a safe address.
*Please understand that I am not liable or responsible for your package, in any way, once it leaves my hands, and I have absolutely ZERO control over handling, delivery times, postage rates, & customs fees.
Returns, Exchanges, & Refunds
Due to the one of a kind, handmade nature of my work, I do not accept refunds, returns, or exchanges. Please review all information provided prior to purchasing, and shop seriously!
Shipping fees are non-refundable and I am not responsible for lost or stolen packages. If a package is returned to me unopened, I will attempt to contact you and if you’d like, re-ship at YOUR cost. If I do not hear back from you within 48 hours, I will refund your purchase (minus shipping) and re-list the item(s) in my shop.
If you have any problems with your order, please email me as soon as possible (be sure to include your order #), so that we may work together to find a solution.
*I reserve the right to refuse, cancel, and refund any order, at any time, for any reason. Especially if fraud, abuse, or harassment (toward myself or others) is suspected.
Help! My order arrived damaged!
Polymer clay is surprisingly strong, but it is not indestructible, especially if dropped. Joints and thin protruding areas are notably delicate. My work is crafted and packaged with the utmost care in regards to durability & protection. However, accidents do happen (and the postal service isn’t known for being gentle).
- For merch damage (such as a cut sticker or broken pin post), pleaseemail me as soon as possible with photos of the damage & packaging, and I will happily send you a replacement.
- Damaged sculpts are usually quite simple to repair with a steady hand & a dab of super glue (I recommend loctite gel). However, if the damage to your sculpture is more extensive than a simple gluing, pleaseemail meas soon as possible with photos of the damage & packaging so that we may work together to take the appropriate action.
*Please keep in mind that due to their handmade nature, sculptures may display slight imperfections such as: textured matte feel, finger prints, dust, bumps, seams, tool impressions, etc. Imperfections do not equal damage.
I have contacted you (email/DM/comment) but haven’t heard back.
I am a one woman show, which means I do all the art, answer all the emails, interact on all the social media platforms, process all the listings & shipments, handle all of the marketing & business managing, etc. I am also a wife & mother of 3, and have personal boundaries set in place to protect my mental health, so things are bound to fall through the cracks occasionally.
It is not my intention to overlook or ignore messages. If it has been more than 7 business days and you still haven’t heard from me, please email me again! However, I will NOT waste time addressing repetitive questions that are easily answered by reading through this page and/or the saved posts on my social media profiles. This info is accessible 24/7 and here specifically for YOU!
Please note that direct messaging systems (DMs) on social media are extremely unreliable. If you need to get in touch with me, for any reason, please email me directly or fill out the form at the bottom of the page.
Where's my receipt?
In an effort to reduce costs, and to lower my impact on the environment, I have done away with unnecessary inserts. This includes: receipts, business cards, care sheets, double boxing, etc. As of 2021 my packaging is completely plastic free & made of recycled materials. Some things are even compostable! Please do your part by reusing and/or recycling them once you receive your order.
I am always happy to accept my packing materials (crinkle paper + Mishes box) that have been sent back to me to reuse on future orders.
If you require a physical receipt, it is up to you to login to your email and/or member account, and print it out. Any additional information can always be found throughout my website & social media profiles.
How do I care for my new art doll? / Can my child or pet play with it?
For in depth details on individual art and merchandise care, see Caring for Your Art.
Keep in mind that my pieces are not toys, but one of a kind art sculptures intended for display by teen & adult collectors (13+). It is not suitable for child’s play. Broken pieces are a CHOKING HAZARD to children and pets. Please gift responsibly for the safety of your loved ones.
How do I leave a review?
**I am currently experiencing some issues integrating reviews on the updated website and hope to have it figured out soon!
If you have any issues with your item and/or order, please contact me directly before leaving a review so that we may work together to fix the issue.
To write your own review;
- Navigate to theGallery& look for your creature’s listing by photo and/or name.
- Once on your item's page, scroll to the bottom, past the description & images, to where it says “Customer Reviews”, and click “write a review”.
- Fill in the form & click “submit review”.
- In addition to leaving reviews here on my website, you can also leave reviews on my Facebook page by clicking “Share Feedback”.
Thank you so much for taking the time to leave a review. It means the world to me! Not only do your reviews help other customers, they also let me know how I’m doing! Be sure to tag me on social media @mishesofficial / #mishadventures and/or email me photos of your new pieces! I would love to see them and share it (with your permission)!
Can you teach me, give me business advice, and/or post tutorial videos?
I occasionally post fun mini-tutorials & tips on the blog and in my feeds on social media, but otherwise I have zero desire (or time) to teach or make live/tutorial type videos.
For those seeking to learn, by all means ask your fellow artists, some artists love sharing, but don't be offended if some say no or have things they'd rather not disclose. Instead, consider purchasing one of their classes, look up tutorials on techniques, follow & support artists you admire (even from different mediums!), watch videos, read books, written instructions, & reviews of tools/materials/etc, and most of all don’t rip off other people’s hard work.
To this day I am researching, trying, & learning new things myself. I still struggle & fail in many aspects of my craft and business. The best advice I can give is to take your time, be yourself, and keep practicing & growing!
What brand of clay & tools do you use? / Where do you get your supplies? / What camera do you use?
All of my sculptures are made from various color combinations of sculpey’s premo line of polymer clay (not vegan - sorry) & cosclay. Each piece includes a metal armature, use chalk pastels, powdered mica pigments (shimmer), and occasionally wool, & uv resin for details.
I use a variety of tools, some purchased in kits online, or from local arts & crafts stores, others hand made from household items. The crystals and stone cabochons that I use for eyes are REAL and come from many places/sellers including my local stone shops and my personal collection from prospecting adventures (read: I dug them from the earth with my own hands).
All illustrations (stickers, coloring pages, etc) are hand drawn by me using an iPad pro, apple pencil, & procreate. I do all of the graphics design for my promotional & web materials using Photoshop.
As for photography, I owned and ran a family photography service for over 5 years prior to Mishes, the skills I picked up throughout that time have been invaluable. I shoot with a Nikon D610 and Sigma 24-70mm f/2.8 lens most often to photograph Mishes, and do all of my post processing in Photoshop. Most of the snippets & behind the scenes photos you see were taken & edited on my iPhone in Lightroom.
I love your work, but always miss the releases or can’t afford it. Can I share your posts?
I truly appreciate that you enjoy my work enough to share it with others and I have no problems with anyone sharing my work (with proper credit & permission of course). Avoid tagging me or using my posts/photos to promote, market, or boost your own social media agendas.
There are plenty of other wallet friendly ways to help support your favorite artists and small business too:
- Like their posts on social mediaShare/repost WITH proper creditDon’t steal or copy their work
- Tell your friends about them
- Leave nice/encouraging commentsBuy their small Merch (pins, stickers, prints, etc)
- Support them on subscription based platforms like ko-fi, Patreon, etc
- Don’t haggle or beg for free work. This isn’t a flea market.
- Write reviews & share photos of pieces you have purchased
- Visit their vendor booths at events
- Don’t treat them like corporate machines. WE ARE NOT AMAZON.COM!
May I draw fanart of your creatures? / Can I get your art tattooed?
I love seeing fan art as long as you tag me @mishesofficial on social media, giving me proper credit. As for tattoos, I ask that you please give my tattoo ticket a once over to learn about compensating me for my time & art.
However, fanart and/or copying my working style & designs with intent to sell is 100% PROHIBITED (even with proper credit). Not only does making a profit off of my original work hurt me & my business, but you are doing yourself a huge disservice as well. By all means, be inspired, but put in the time and work to make it your own (changing the color, one minor detail, or removing the mish symbol from the forehead does NOT = making it your own). I will enforce my copyrights and take legal action when necessary!
All works of art on this website and posted to my social media accounts are copyrighted, including but not limited to: sculptures, figurines, photographs, coloring pages, stickers, pins, graphics, and writings. They are the sole intellectual property of Jes Hunter of Mishes, unless otherwise credited. I reserve the right to recreate, photograph, and otherwise use any of my works of art & related material (ex; graphics, written information, illustrations, etc) at my discretion, for any reason.
Purchasing art from me does NOT transfer any copyright or reproduction rights to you. All rights remain with me, the artist. You may not mold, cast, scan, print, or otherwise reproduce my pieces in any way. Please do not use my photos without permission.
*Please note that while good intentioned, engaging these scammers/copycats on my behalf can make the situation much more difficult to address and correct (not to mention more traumatic) on my end. When in doubt, simply screen grab, report, & block. Thank you!