FAQs

Mishes are original creations of mine that I have brought to “life” in the form of hand sculpted figurines and digital, but still hand drawn, illustrations that is then printed on merch items. THEY ARE NOT TOYS, but collectible art pieces designed for display.

They include a rich folklore, and combine many of my favorite things. You can learn more about me, Mishes, & the folklore behind them throughout my website.

My art is currently ONLY available for sale on THIS website; www.mishesofficial.com.

Sculpts sell out pretty quickly (usually within minutes of going live) so if the shop is empty, that means everything from the last restock has been purchased, & I am in the process of creating more.

New releases are roughly every 8 weeks, typically on a Saturday, but this can sometimes be a bit sporadic.

Restocks are announced here (check the announcement at the top of the page), on my blog, via emailed newsletter called MishMail (sign up here), & multiple times across all of my social media accounts on the days leading up to a restock.

As a full time, handmade artist, pricing each piece includes, but is not limited to: my current skill set, materials used, time spent, attention to detail, and business overheads.

For hand sculpted art, prices start around:

• Adult Mishes: $125
• Baby Mishes: $100
• Wall Mounts: $85
• Sprockets: $75
• EoGs: $35

All prices shown are USD and do NOT include shipping! Future prices may vary, and are subject to change at any time. For exact item prices, please check listing details.

Shipping rates are automatically calculated for you based on combined shipping weight & location. - I have no control over them!

There are a few things you can do to make sure MishMail is delivered to your inbox:

• Typos happen, so make sure that you have actually subscribed. - You will NOT start receiving emails until you follow the steps in the “subscription confirmation” email that automatically sends at sign up.
• Add jes@mishesofficial.com to your address book so your email provider recognizes Mishes.
• Refresh your inbox manually & give your email provider up to 24 hours. To improve delivery rates, newsletters go out in batches, so it may take some time for them to reach everyone, but some servers (like google) are notoriously cranky when it comes to processing emails like this.
• Check your spam folders & filters - if you find MishMail there, make sure you mark it as NOT spam & move it to your inbox.
• Unsubscribing, then resubscribing can sometimes fix the issue. Don’t forget to follow up with the “subscription confirmation” email.

As a last resort, you can email me directly and I will manually add (or remove) your email on the mailing list.

*Please note: If you sign up for MishMail AFTER I have sent the current newsletter (usually the Wednesday before a restock), you will not receive an email until the NEXT one goes out.

Maybe. I am ONE person, and I am only capable of hand-making a small batch of pieces for each release. Plus I get bored VERY easily. So, while it's likely that a particular design or idea may come back around, what I want to make will vary over time.

I also periodically retire designs, and save certain themes for specific times of the year, which both prevents my work from becoming stale, and helps keep my pieces truly one of a kind.

Simply put, no.

Custom designs stress me out, take forever, and most people usually just want me to remake someone else's copyrighted art anyway. That's not how I roll.

Also, unless there are super specific circumstances, I am not going to hold on to a piece for you. Everything here is first come first serve.

However, I do occasionally offer semi customizable pre-orders to Guild members in higher tiers. This gives you a chance at something a little more personalized, without the burden on my end.

There is also a rumor that I giveaway ONE custom piece a year to ONE random customer who has purchased from me within the past year.

Everything in my shop is first come, first serve. Once listings are live, how and when they are purchased is completely out of my control. I am not responsible for you missing a restock for any reason. However, here are some tips to get you started:

- Sculpts go FAST, so make any merch purchases before or after the restock. (Don’t worry, I am happy to combine shipping! - see more info below)

- Set an alarm, turn on post notifications & alerts, and check the time zone differences (I run on Eastern Standard Time)! With the exception of emergencies & technical difficulties, restocks go live AT launch time.

- I have a strict one (1) sculpt per customer policy! More information can be found below.

- It can take up to 60 seconds for everything to load on the page. I will always make an announcement (check my instagram stories) if I run into any issues during the restock or need to push back the date/time!

- Read through ALL of the FAQs (this page) & restock posts on social media! Everything you need to know, from shipping times & cost, video previews, to info on pre-orders,& returns, can be found in one or both locations.

- Make sure your internet connection is strong, and give yourself enough time before the restock to charge your device,login to your account, and make sure your email & default shipping information is up to date and saved correctly! Don't have a FREE member's account?Register here!

- For security reasons, my shop will not save payment information until AFTER a purchase has been made. You can quickly bypass this by purchasing merch from theshopbefore the restock. Alternatively you can use an accelerated payment method such as Apple Pay (which is rumored to be the fastest!) or PayPal, just make sure all of your info is plugged in and correct ahead of time!

- Remember that items are not yours simply because they are in your cart. You must FULLY complete the purchasing process. (You will receive an order confirmation email).

*Please do not message me about not getting the piece you wanted. I know missing out sucks, and I’m sorry about that, but harassing me won’t change anything. Part of the fun is trying to grab what you want as fast as possible. Check and double check your info & settings, follow the above tips, and try again next time!*

Guild memberships process on the 7th of every month (unless we have an agreement for an alternative date).

Digital perks will be released by the end of the current month cycle according to your tier's perks. Some things are monthly, some quarterly (seasonal), some annually. Please note that digital files are shared via email. It is YOUR responsibility to make sure your email address is correct and that you accept emails from Mishes. I cannot check or read your emails for you.

Physical perks (including but not limited to stickers) will ship by the end of the current month's cycle.

I personally do NOT offer shipping or delivery guarantees or estimates.

HOWEVER, shopify (where I host my site) is now (January 2026) implementing A.I. generated dates & responses and attaching them to orders WITHOUT my input or permission.

This information is entirely inaccurate and does not reflect actual production or shipping times of my art. (Please see the tab below for more accurate shipping information).

If you have ANY questions about your order, please email me directly at jes@mishesofficial.com

* Customers in Postal Strike Areas - I am happy to hold your packages until your local strikes are over! *

*I am no longer shipping to the UK or any EU countries due to new tax requirements.*

*I am also unable to ship to locations included in current shipping suspensions. Please check the USPS.com website for an up to date list of these countries and full details to see if this applies to you. I am sorry about the inconvenience, this is completely out of my hands.

With the exception of pre-orders, items typically ship out within 10 business days of purchase, to the address provided at checkout. PLEASE MAKE SURE YOUR SHIPPING INFORMATION IS CORRECT AT CHECKOUT. If you need me to update an accidental incorrect address you MUST email me immediately after purchasing with your order number & details. I cannot change an address on a package that has already been shipped.

I ship everything with tracking (with the exception of stickers), at cost, via USPS, to just about anywhere in the world*. Shipping is calculated at checkout based on the combined weight of everything purchased & location of buyer. It typically ranges from $5-10+ domestic / $20-75+ international, and typically arrives within 1-3 weeks, but can be upwards of 8 weeks for international buyers.

International buyers please be aware that YOU are responsible for any additional customs fees/tariffs/taxes that your country requires to complete delivery. These fees & subsequent delivery delays vary depending on location. I absolutely will NOT falsify information on federal documents just so you can avoid paying customs fees. It is illegal, and I refuse to put myself, my business, and my customers at risk.

**Please note that insurance is not offered at this time as it is more often than not, a time consuming, and ineffective process to get approved. Trust me, it is not worth the headache for either of us.

If I can accommodate it (aka find a big enough box!), I will automatically combine shipping when you make multiple purchases to the same name and address within a short period of time. Please keep in mind that while this usually results in shipping overage refunds, sometimes it doesn’t. If you would rather I ship your purchases individually, PLEASE leave a note in one of your orders at checkout or email me with ALL of your order numbers as soon as possible! I cannot make changes to orders that have already shipped.

Recently, some customers have chosen to forgo shipping refunds and instead ask that I put that extra money towards the pool of funds that I donate after every restock. (I truly appreciate this! And so do the organizations, charities, & mutual aid foundations that I donate to!) If you'd like me to do this, simply add a note in one of your orders or email me.

You can track your package at USPS.com using the tracking number provided in your shipping notification email. (Please note that tracking is not available for items marked “free shipping”). Tracking may not show for international buyers once your package has left the United States.

It is VITAL that you make sure your email address is correct AND working! I cannot send you order confirmations, shipping & refund notifications, tracking numbers, or contact you in the event of a problem.

If your package is running late (and it's not holiday season), please call your local post office and have your name & tracking number on hand! It is your responsibility to make sure your packages are being delivered to a safe address.

*Please understand that I am not liable or responsible for your package, in any way, once it leaves my hands, and I have absolutely ZERO control over handling, delivery times, postage rates, & customs fees.

Due to the one of a kind, handmade nature of my work, I do not accept refunds, returns, or exchanges. Please review all information provided prior to purchasing, and shop seriously!

Shipping fees are non-refundable and I am not responsible for lost or stolen packages. If a package is returned to me unopened, I will attempt to contact you and if you’d like, re-ship at YOUR cost. If I do not hear back from you within 48 hours, I will refund your purchase (minus shipping) and re-list the item(s) in my shop.

If you have any problems with your order, please email me as soon as possible (be sure to include your order #), so that we may work together to find a solution.

*I reserve the right to refuse, cancel, and refund any order, at any time, for any reason. Especially if fraud, abuse, or harassment (toward myself or others) is suspected.

Polymer clay is surprisingly strong, but it is not indestructible, especially if dropped. Joints and thin protruding areas are notably delicate. My work is crafted and packaged with the utmost care in regards to durability & protection. However, accidents do happen (and the postal service isn’t known for being gentle).

- For merch damage (such as a cut sticker or broken pin post), please email me as soon as possible with photos of the damage & packaging, and I will happily send you a replacement.

- Damaged sculpts are usually quite simple to repair with a steady hand & a dab of super glue (I recommend loctite gel). However, if the damage to your sculpture is more extensive than a simple gluing, please email meas soon as possible with photos of the damage & packaging so that we may work together to take the appropriate action.

*Please keep in mind that due to their handmade nature, sculptures may display slight imperfections such as: textured matte feel, finger prints, dust, bumps, seams, tool impressions, etc. Imperfections do not equal damage.

I am a one woman show, which means I do all the art, answer all the emails, interact on all the social media platforms, process all the listings & shipments, handle all of the marketing & business managing, etc. I am also a wife & mother of 3, and have personal boundaries set in place to protect my mental health, so things are bound to fall through the cracks occasionally.

It is not my intention to overlook or ignore messages. If it has been more than 7 business days and you still haven’t heard from me, please email me again! However, I will NOT waste time addressing repetitive questions that are easily answered by reading through this page and/or the saved posts on my social media profiles. This info is accessible 24/7 and here specifically for YOU!

Please note that direct messaging systems (DMs) on social media are extremely unreliable. If you need to get in touch with me, for any reason, please email me directly or fill out the form at the bottom of the page.

In an effort to reduce costs, and to lower my impact on the environment, I have done away with unnecessary inserts. This includes: receipts, business cards, care sheets, double boxing, etc. As of 2021 my packaging is completely plastic free & made of recycled materials. Some things are even compostable! Please do your part by reusing and/or recycling them once you receive your order.

I am always happy to accept my packing materials (crinkle paper + Mishes box) that have been sent back to me to reuse on future orders.

If you require a physical receipt, it is up to you to login to your email and/or member account, and print it out. Any additional information can always be found throughout my website & social media profiles.

For in depth details on individual art and merchandise care, see Caring for Your Art.

Keep in mind that my pieces are not toys, but one of a kind art sculptures intended for display by teen & adult collectors (13+). It is not suitable for child’s play. Broken pieces are a CHOKING HAZARD to children and pets. Please gift responsibly for the safety of your loved ones.

**I am currently experiencing some issues integrating reviews on the updated website and hope to have it figured out soon!

 

If you have any issues with your item and/or order, please contact me directly before leaving a review so that we may work together to fix the issue.

 To write your own review;

- Navigate to theGallery& look for your creature’s listing by photo and/or name.

- Once on your item's page, scroll to the bottom, past the description & images, to where it says “Customer Reviews”, and click “write a review”.

- Fill in the form & click “submit review”.

 Thank you so much for taking the time to leave a review. It means the world to me! Not only do your reviews help other customers, they also let me know how I’m doing! Be sure to tag me on social media @mishesofficial / #mishadventures and/or email me photos of your new pieces! I would love to see them and share it (with your permission)!

I occasionally post fun mini-tutorials & tips on the blog and in my feeds on social media, but otherwise I have zero desire (or time) to teach or make live/tutorial type videos.

For those seeking to learn, by all means ask your fellow artists, some artists love sharing, but don't be offended if some say no or have things they'd rather not disclose. Instead, consider purchasing one of their classes, look up tutorials on techniques, follow & support artists you admire (even from different mediums!), watch videos, read books, written instructions, & reviews of tools/materials/etc, and most of all don’t rip off other people’s hard work. 

To this day I am researching, trying, & learning new things myself. I still struggle & fail in many aspects of my craft and business. The best advice I can give is to take your time, be yourself, and keep practicing & growing!

All of my sculptures are made from various color combinations of sculpey’s premo line of polymer clay (not vegan - sorry) & cosclay. Each piece includes a metal armature, use chalk pastels, powdered mica pigments (shimmer), and occasionally wool, & uv resin for details.

I use a variety of tools, some purchased in kits online, or from local arts & crafts stores, others hand made from household items. The crystals and stone cabochons that I use for eyes are REAL and come from many places/sellers including my local stone shops and my personal collection from prospecting adventures (read: I dug them from the earth with my own hands).

All illustrations (stickers, coloring pages, etc) are hand drawn by me using an iPad pro, apple pencil, & procreate. I do all of the graphics design for my promotional & web materials using Photoshop.

As for photography, I owned and ran a family photography service for over 5 years prior to Mishes, the skills I picked up throughout that time have been invaluable. I shoot with a Nikon D610 and Sigma 24-70mm f/2.8 lens most often to photograph Mishes, and do all of my post processing in Photoshop. Most of the snippets & behind the scenes photos you see were taken & edited on my iPhone in Lightroom.

I truly appreciate that you enjoy my work enough to share it with others and I have no problems with anyone sharing my work (with proper credit & permission of course). Avoid tagging me or using my posts/photos to promote, market, or boost your own social media agendas.

There are plenty of other wallet friendly ways to help support your favorite artists and small business too:

- Like their posts on social mediaShare/repost WITH proper credit. Don’t steal or copy their work

- Tell your friends about them

- Leave nice/encouraging commentsBuy their small Merch (pins, stickers, prints, etc)

- Support them on subscription based platforms like ko-fi, Patreon, etc

- Don’t haggle or beg for free work. This isn’t a flea market.

- Write reviews & share photos of pieces you have purchased

- Visit their vendor booths at events

- Don’t treat them like corporate machines. WE ARE NOT AMAZON.COM!

I love seeing fan art as long as you tag me @mishesofficial on social media, giving me proper credit. As for tattoos, I ask that you please give my tattoo ticket a once over to learn about compensating me for my time & art.  

However, fanart and/or copying my working style & designs with intent to sell is 100% PROHIBITED (even with proper credit). Not only does making a profit off of my original work hurt me & my business, but you are doing yourself a huge disservice as well. By all means, be inspired, but put in the time and work to make it your own (changing the color, one minor detail, or removing the mish symbol from the forehead does NOT = making it your own). I will enforce my copyrights and take legal action when necessary!

All works of art on this website and posted to my social media accounts are copyrighted, including but not limited to: sculptures, figurines, photographs, coloring pages, stickers, pins, graphics, and writings. They are the sole intellectual property of Jes Hunter of Mishes, unless otherwise credited. I reserve the right to recreate, photograph, and otherwise use any of my works of art & related material (ex; graphics, written information, illustrations, etc) at my discretion, for any reason.

Purchasing art from me does NOT transfer any copyright or reproduction rights to you. All rights remain with me, the artist. You may not mold, cast, scan, print, or otherwise reproduce my pieces in any way. Please do not use my photos without permission.

If you see my work (or reproductions) for sale anywhere other than MY official website or social media accounts, consider it as stolen art and/or a scam!

*Please note that while good intentioned, engaging these scammers/copycats on my behalf can make the situation much more difficult to address and correct (not to mention more traumatic) on my end. When in doubt, simply screen grab, report, & block. Thank you!