Refund policy
Due to the one of a kind, handmade nature of my work, I do not accept refunds, returns, or exchanges. Please review all information provided prior to purchasing, and shop seriously!
Shipping fees are non-refundable and I am not responsible for lost or stolen packages. If a package is returned to me unopened, I will attempt to contact you and if you’d like, re-ship at YOUR cost. If I do not hear back from you within 48 hours, I will refund your purchase (minus shipping) and re-list the item(s) in my shop.
If you have any problems with your order, please email me as soon as possible (be sure to include your order #), so that we may work together to find a solution.
*I reserve the right to refuse, cancel, and refund any order, at any time, for any reason. Especially if fraud, abuse, or harassment (toward myself or others) is suspected.
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Polymer clay is surprisingly strong, but it is not indestructible, especially if dropped. Joints and thin protruding areas are notably delicate. My work is crafted and packaged with the utmost care in regards to durability & protection. However, accidents do happen (and the postal service isn’t known for being gentle).
- For merch damage (such as a cut sticker or broken pin post), please email me as soon as possible with photos of the damage & packaging, and I will happily send you a replacement.
- Damaged sculpts are usually quite simple to repair with a steady hand & a dab of super glue (I recommend loctite gel). However, if the damage to your sculpture is more extensive than a simple gluing, please email me as soon as possible with photos of the damage & packaging so that we may work together to take the appropriate action.
*Please keep in mind that due to their handmade nature, sculptures may display slight imperfections such as: textured matte feel, finger prints, dust, bumps, seams, tool impressions, etc. Imperfections do not equal damage.
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If you have any issues with your print on demand product/order you will need to contact Printful directly to resolve it. I cannot do this for you. I do not handle print on demand orders or items in any way and thus have no control over how they are managed.
For detailed print on demand information please see Printful’s shipping & fulfillment policies, return policies, & care instructions as they differ from my own.
For further information please see the FAQs page.